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If there are any concerns with your order, don't hesitate to contact our Customer Service department within 7 days of receiving your order for refund/exchange requests. Our Customer Service Department must approve them. Due to Health and Safety concerns, CandyFactory.net can only accepts returns of Non-Edible items.
Refunds exclude shipping costs. The customer is responsible for shipping the items back to Candy Factory in their original condition at their expense. A 15% restocking fee will be applied to returns of non-edible .
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